Support

We're a small team and we read every email.

Get in touch

Email hello@nadofm.com for any question — onboarding help, technical issue, feature request, billing.

Australian business hours: Monday–Friday, 8am–5pm AEST/AEDT. On Starter and Standard we respond within one business day. On Pro, priority support means a reply the same business day.

Common questions

How do I add my drivers? Sign in as the admin account you created at signup, then go to Settings → Users on the iPad / iPhone app and add each driver. They'll get a username and password they can use to sign in.

How do I set my prices? Settings → Package Types for your standard rates, Settings → Negotiated Rates for per-customer overrides.

Can I import contacts from Xero? Yes — connect Xero from Settings → Xero, then press Sync from Xero on the Contacts screen to bring your existing ones in. It runs when you ask it to, not in the background. Contacts you add in Nado do push straight back to Xero on their own.

How does the customer booking page work? Every account gets a booking page on book.nadofm.com. Your exact link is in the welcome email we send at signup, and on the checklist card in the app. Send it to your customers and each booking they make lands in Booking Requests for approval. On Pro you can serve it from your own domain instead.

Reporting a problem

If you hit a bug, include: a screenshot, what you were trying to do, what you saw instead. Send to hello@nadofm.com.