Last updated: in review. This draft is under legal review. Substantive changes may follow. Contact [email protected] with any questions before signing up a paying account.
Nado is a freight-dispatch software service operated by Torque Freight Pty Ltd (us, we) from Shepparton, Victoria, Australia. When you create an account you enter into an agreement with us to use that service on the terms below.
You must be at least 18 years old, authorised to bind the business you're signing up on behalf of, and using the service for a lawful freight, courier, or dispatch operation. One account per business — sharing sign-ins across separate businesses is not permitted.
New accounts get a free trial (currently 30 days). You won't be charged until your trial ends. If you don't upgrade to a paid tier before the trial ends, your account becomes read-only for a seven-day grace period, then locks. We keep your data — you can export it by contacting us, and we delete it on request (and per the retention rules in section 8).
Paid tiers are billed monthly in advance, in Australian dollars, to the card or bank account you provide. Prices are shown on the pricing page. We may change prices with at least 30 days' notice by email to account admins; changes take effect at your next renewal.
Refunds: because Nado is a monthly-recurring service you can cancel at any time and the current month runs out its remaining days. We don't pro-rate mid-month cancellations. Annual pre-payments (if offered) may be pro-rated at our discretion.
You agree not to (a) reverse-engineer or scrape the service; (b) use it to send unsolicited bulk email, SMS, or push notifications; (c) upload content that infringes another party's rights, is unlawful, or is designed to attack Nado or other tenants; (d) share sign-in credentials outside your business; (e) use the service to run a competing freight- dispatch platform on our infrastructure.
You own the freight items, contacts, addresses, photos, and transactional records you enter or upload to Nado. We hold them on your behalf so the service can operate. You can export or delete your data at any time (see the Privacy Policy).
You are responsible for the accuracy of the data you enter and for your obligations to your own customers — pricing, delivery promises, GST invoicing, driver conduct. Nado is a tool; the business is yours.
We own Nado — the software, the design, the brand and integrations. Signing up gives you a right to use the service; it does not transfer any of that IP to you. Third- party components used inside Nado (map tiles, Xero API, weather data, etc.) remain the property of their respective owners.
We aim for 99.5% monthly uptime and will publish incident reports for any material outage. We don't promise the service will always be uninterrupted or error-free — no software service can honestly say that.
To the maximum extent permitted by law, our aggregate liability to you for any claim arising from your use of Nado is capped at the amount you paid us in the 12 months before the claim arose. We are not liable for loss of profits, loss of freight, or indirect losses. Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot lawfully be excluded.
You can close your account at any time from the admin settings, or by emailing us. We can suspend or close an account that materially breaches these terms; we will give you notice unless the breach is serious (e.g. an ongoing security incident).
When an account closes: paid-through periods are honoured, data can be exported for 30 days, and we delete it on request (per the Privacy Policy) — except for the tax / freight-regulatory records that Australian law requires us to keep (typically seven years).
These terms are governed by the laws of the State of Victoria, Australia. Any dispute we can't resolve by email in good faith is subject to the exclusive jurisdiction of the Victorian courts.
We may update these terms as Nado evolves. Material changes will be emailed to account admins at least 14 days before they take effect. Non-material fixes (typos, structural cleanups) may go up without notice — the "Last updated" line above will always reflect the most recent revision.
Questions about these terms: [email protected]. For billing: same address, subject line "Billing".